“In our efforts to ensure our partners the highest quality service, it is essential that all our employees have the right competencies, so training and educating the sales staff has had the highest priority,” says Thomas Klausen, Sales Manager, Hoyer.
In-house education and external training
As a supplement to the induction training which happens daily around the tables in the sales department, Hoyer has also launched a comprehensive training programme in how to use the company’s ERP system.
“It stands to reason that being able to advise on products is a very important aspect, but to understand and use our ERP system optimally and as intended is also incredibly important for our customer service,” says Thomas Klausen.
Extended customer know-how and product insight
For the sales employees, it involves visits to several factories, where the focus is primarily on the manufacturing processes. Moreover, training programmes are included which focus on providing advice and possible applications.
“Our employees return with good interpersonal skills and a greater understanding of the products and their complexity, which makes them far better equipped in their daily customer contact,” says Thomas Klausen.
At Hoyer, there is no doubt that customers at both business units will stand to gain from these training initiatives. The hope is they experience higher levels of service and professional product advice – while also making customers realise that, in this respect as well, Hoyer exceeds expectations!
Thomas Klausen, Sales Manager, Hoyer
+45 87 65 64 40